Managed TracePath for teams.
Focus on shipping features, not managing infrastructure. All the power of TracePath with zero maintenance. Same open-source code, managed by us.
Pricing that fits your team.
We price TracePath Cloud per customer, sized to your actual volume and needs. Start free, and when you're ready, we'll put together a plan with no per-host or per-seat fees.
Built to enterprise standards.
Independent third-party audits are underway. SOC 2 Type II and ISO 27001 reports will be available on completion; reach out for current status under NDA.
Security, availability & confidentiality controls
Information security management system
Observability without the infra tax
Run on us, or run it yourself. Same features, no asterisks.
Cloud FAQ
How does pricing work?
We price per customer. Every plan starts from two simple meters, a monthly allowance for exceptions and one for ingested data (logs, traces, spans, metrics, session replay), and we size both to your workload. Book a call, tell us your volume, and we'll put together a plan. HTTP requests and background task runs are never metered, and there are no per-host or per-seat fees.
Why is TracePath so cost-effective?
There are no per-host or per-seat fees layered on top of your plan, and self-hosted TracePath has zero licensing cost.
Architecturally, TracePath uses ClickHouse columnar storage that compresses 1 million daily events into ~2-3 GB per month, keeping costs low even at high volume. Everything is in one tool: endpoint performance analytics, exception tracking with automatic grouping and ranking, session replay, distributed tracing, metrics, logs, and AI observability, with a single bill instead of a separate meter per product.
Is TracePath really free to self-host?
Yes. TracePath is 100% open source with no feature gating. Every feature available on TracePath Cloud works identically when self-hosted. Deploy with docker compose up -d and you're running.
Will my bill ever increase unexpectedly?
No. Your pricing is agreed with you up front. If your usage approaches what we agreed, we reach out in advance so you can decide how to proceed. There are no per-host or per-seat surprises, and we never apply a new rate without telling you first.
What support do Cloud customers get?
All Cloud customers on a paid plan can open GitHub issues that are triaged with highest priority by our engineering team. You talk directly to the people who build TracePath, with no help desk routing. Larger plans also include a shared Slack channel with direct access to the team. Self-hosted users are welcome to open GitHub issues and participate in community discussions. We actively monitor and respond.
Can I migrate from Cloud to Self-Hosted later?
Yes. Since the underlying software is the same, we can work with you to export your data and migrate to a self-hosted instance at any time. You are never locked into our cloud platform.
Is the open-source version limited?
No. The code is 100% open source and fully featured. We do not gate features behind the Cloud version. Cloud exists solely for convenience and for users who prefer a managed service over self-hosting.
Why use TracePath Cloud?
Cloud is for teams that don't want to self-host. We run the exact same open-source code but manage the infrastructure, updates, and backups for you. Focus on shipping features without maintaining an observability stack.